Refund policy
Return & Refund Policy
Last Updated: August 2026
At Mugged™, we want you to be happy with your purchase.
Returns
Because our mugs are made to order, we do not accept returns for change of mind, incorrect ordering, or unwanted items.
However, if your item arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order. Include your order number and clear photos of the item so we can review the issue.
Refunds & Replacements
If your item is confirmed to be damaged, defective, or incorrect, we will work with you to provide a replacement or refund, depending on the situation.
Refunds, when approved, will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.
Contact Us
If you have any questions about returns or refunds, please contact us at: